WE’RE HERE TO HELP
A little help.
Back to your trip.
Welcome to the Teliny Help Center. Find quick guidance, chat with us, or leave a request for our team.
Explore our guides at any time. For personal help, contact our team by chat or email. Human replies depend on team availability.
TELINY SUPPORT
Let’s get you connected.
Prefer email? Contact our team.
A REQUEST FOR OUR TEAM
Tell us what’s happening.
Include a little detail so we can help without asking you to start over.
YOUR CONVERSATIONS
Keep the conversation going.
Request tracking inside the website is not available yet.
WHEN YOU NEED A LITTLE EXTRA HELP
Back online, step by step.
My eSIM is installed, but I have no internet.
Check that your destination is included, turn on your Teliny eSIM, and select it for mobile data. Enable data roaming only if your plan instructions require it. Check your plan’s validity and data allowance, then try airplane mode or restart your phone. Keep roaming off on your home SIM.
I need help installing my eSIM.
Use an eSIM-compatible, network-unlocked phone and connect to the internet. Follow the QR code or manual installation instructions supplied with your eSIM. View our installation guide.
Should I delete my eSIM if it is not connecting?
Contact our team before deleting it. Reinstallation or transfer may not be supported by your package. Keep your installation details private and tell us your phone model and destination.
How can I check coverage or plan conditions?
Open your destination’s plan page and review included countries, validity and any daily high-speed allowance before choosing a plan. Explore destinations.