ABOUT TELINY · CONTACT & COMPANY
About Teliny.
A smoother journey.
Learn about Teliny, our travel eSIM service and the person behind it. Find clear company information and the right place to get help.
Support, account questions and company information. All in one place.
Let’s keep you moving.
ABOUT TELINY
About Teliny: a simpler connection to your next adventure.
Teliny is a travel eSIM service designed to make choosing mobile data abroad simpler. First, explore country and regional plans, compare coverage and data options, and find a connection that fits your journey—all without swapping a physical SIM card on a compatible phone.
Our aim is straightforward: clear plan information, practical setup guidance and a helpful place to turn when you have questions. From understanding your first eSIM to planning your next trip, Teliny brings the essentials together so you can spend more time exploring.
Discover how eSIM worksCLEAR INFORMATION. SIMPLE NEXT STEPS.
About Teliny: contact & company information
Choose the topic that best matches your question.
About Teliny’s operator
Teliny is operated personally by Omar Sedraoui. Contact address: Koulukatu 20B 21, 80100 Joensuu, Finland. Email: contact@teliny.com. Teliny is not currently an incorporated or registered company and does not claim a company registration or VAT number.
Customer support
Customer-service phone: +358 41 484 6611. Call charges depend on your operator and plan.
Email contact@teliny.com or click Need help? on the website to open chat directly, or manage its availability through Cookie settings. Email messages and offline support requests can be submitted at any time. Chat may include automated assistance where available; human staff reply when available. We do not promise 24/7 human support or a fixed response time. However, you do not need to enable optional chat to get help by email.
Orders and delivery help
Paid eSIM purchases are available. Delivery normally follows successful payment and order acceptance; supplier funding or processing checks can delay delivery. Check your account for the current order status. However, if delivery is delayed or missing, contact us with the order reference. Then we will check its status and help with delivery or the appropriate remedy. Also, never repeatedly pay for an order whose payment status is unclear.
Questions about Teliny? Help us understand.
Include the order or support reference where available, destination, device model and a short description of the issue. Also, hide passwords, full payment details and activation codes in screenshots. Never post a complete eSIM QR code publicly.
Complaints and refunds
Send complaints, cancellation or refund requests to contact@teliny.com. First, include the relevant reference and the outcome requested. Also, see the Refund & Cancellation Policy for unused plans, failed service and statutory rights. Where applicable and eligible, Finnish Consumer Advisory Services and the Consumer Disputes Board can provide information or dispute assistance. Mandatory rights remain unaffected.
Privacy enquiries about Teliny
Email contact@teliny.com for personal-data requests. However, we may need proportionate identity verification before disclosing information; do not send unnecessary identity documents. You can also change optional chat choices through Cookie settings.
MAKE YOUR MESSAGE COUNT
A few details help us help you.
Tell us where you’re travelling, which phone you use and what happened. Also, add your order or support reference if you have one.
- Your destination
- Phone model and a short description
- Order or support reference, if available
Keep passwords, full payment details and eSIM activation codes out of screenshots.
Write your message